Under this tab, you can configure the color scheme and branding of EasyLiveChat's agent and client interfaces. These interfaces can be customized as follows:
Visitor/Agent theme: To modify a color in either color scheme, click on the appropriate color picker icon to select a color from the color palette; alternately, if you are familiar with entering colors using hexadecimal code, you can enter the exact colors you would like to use in the text boxes provided.
Logo: To display a company logo or other image in the agent and client chat interfaces, enter a URL which points to an image in the "logo" text box.
Example: if you have a logo in the /public/images/ directory of "mydomain.com" called "mylogo.jpg", you would enter mydomain.com/images/mylogo.jpg in the "logo" text box. Note that the /public/ directory is not entered as part of the URL.
Chat subject label: In the chat client login, the text label which is displayed above the problem description textbox is customizable (the default is "please briefly describe your issue"). You can enter your custom text here.
Service Message: Using this text box, you can display a custom message to clients if there are currently no agents logged in.
Support email: When there are no agents logged in, clients are given the option of sending an email. Emails will be sent to the address specified in this textbox.
Chat language: Using the drop-down menu provided, you can indicate what language you would like your client and agent interfaces to be displayed in. Custom text you have entered will be unaffected by this setting.
Allow chat session transfers between agents: Checking this box allows chat Agents to transfer a chat session to another Agent. The Agent receiving the chat transfer request may decline the transfer, in which case the chat session is not transferred.
Clients are initially asked: This section allows up to four pre-chat questions to be asked of clients before they can request a chat session. There are three preset question types, "name", "email", and "issue". If you want to create one or more custom questions, select "other" in the dropdown menus for one or more questions. Select "none" to disable a question. E.g.: if you only want to ask two questions, then two of the four slots should be set to "none". The answers to these questions are automatically displayed for chat Agents. When clients are waiting in the chat queue.
Automatically email transcripts to clients...: Selecting this checkbox will email chat session transcripts to clients after the chat session has ended. Before this option will work, however, the "support email" section must have been filled out under the Setup tab, and one of the four pre-chat questions must be set to "email".