Note: This help section is not intended for website visitors who request chat sessions; it is intended solely for the edification of the individual(s) who are setting up and configuring the EasyLiveChat application.
Requesting a chat
The chat request URL can be found on the splash screen of the EasyLiveChat application (the first screen that appears when the application is opened). You can click on the link if you wish to test the interface; however, you should place this URL as a link in your website, allowing visitors to your site to make chat requests. For best results, set the link to open in a new browser window.
When a user clicks on the chat request link, they will be asked a set of initial questions which you defined under the Setup tab. If you also checked "ask for email address", then your clients can be emailed transcripts of their chat sessions.
After the initial questions have been asked they user will be put into the client queue, where an agent will be able to see the client and initiate a chat.
Once a chat session has begun, the client can send text messages by typing them in the provided field and clicking "send". If the client wishes, a chat session can be terminated by clicking "end chat".